Subject. The article addresses the use of cloud-based ITSM systems. Objectives. I consider the features for the application of cloud-based ITSM systems, both for medium-sized and large companies. Methods. The study employs the comparative analysis of existing approaches to the use of cloud-based ITSM systems. Results. The analysis of the application of the new technology in medium-sized and large enterprises shows that it improves their competitiveness. Conclusions. The practical application of cloud-based ITSM systems significantly expands the capabilities of medium-sized and large companies. An essential element of the use of cloud-based ITSM systems at a real enterprise is the decision of the management, since the implementation of these systems is associated with the existing system of management. Their implementation enables to increase significantly the productivity of labor and leads to enhanced efficiency of all resources involved. Cloud-based ITSM systems considerably reduce the time of business processes, thus, resulting in financial savings. The specifics of this technology is the possibility of smooth operation, even in the event of a theoretical failure, that cannot be accomplished, if local ITSM systems are used.
Keywords: ITSM platform, cloud-based ITSM systems, information technology, IT-services
England R. Vvedenie v real'nyi ITSM [Introduction to Real ITSM]. Moscow, Gayatri Publ., 2010, 132 p.
Kurbanov Z.M. [Cloud technologies: Review and application]. Vestnik nauki i obrazovaniya = Bulletin of Science and Education, 2019, no. 4-1, pp. 55–60. URL: Link (In Russ.)
Shakirov A.A., Zaripova R.S. [Transformation of accounting and control systems in the conditions of the digital economy]. Nauka Krasnoyar'ya = Krasnoyarsk Science, 2019, vol. 8, no. 3-2, pp. 112–115. (In Russ.)
Bon J.V., Kemmerling G., Pondman D. Vvedenie v IT Servis-menedzhment [IT Service Management: An Introduction]. Moscow, IT Expert Publ., 2003, 215 p.
Emekeeva I.S. [Implementation of and work with the ITSM system at enterprises]. Moya professional'naya kar'era = My Professional Career, 2020, vol. 2, no. 8, pp. 184–188. (In Russ.)
Omel'chenko D.A., Gonataev R.G., Ivanova E.A. [Modern web development trends: Front-end frames]. Colloquium-journal, 2020, no. 8-1, pp. 48–51. URL: Link (In Russ.)
Korolev O.L., Krulikovskii A.P. [Trends in the transformation of the world economy in the context of digitalization]. Uchenye zapiski Krymskogo federal'nogo universiteta imeni V.I. Vernadskogo. Ekonomika i upravlenie, 2020, vol. 6, no. 3, pp. 78–86. (In Russ.)
Krulikovskii A.P., Korolev O.L. [Advantages and risks of cloud computing in the field of accounting]. Nauchnyi vestnik: finansy, banki, investitsii = Scientific Bulletin: Finance, Banking, Investment, 2019, no. 3, pp. 204–210. URL: Link (In Russ.)
Pavlov D.A., Ivanova E.A. [Planning of transport routes in large-scale transport networks in the conditions of multi-criteria]. Finansovaya ekonomika = Financial Economics, 2019, no. 12, pp. 371–374. (In Russ.)
Efanova N.V., Ivanova E.A. [Improvement to the Process of Online Orders Distribution in Courier Service: A Regulating Technique and Architecture of the Decision Support System]. Sovremennaya ekonomika: problemy i resheniya = Modern Economics: Problems and Solutions, 2019, no. 7, pp. 22–32. (In Russ.) URL: Link
Skorokhod K.S., Ivanova E.A. [Problems of Android Operating System Security]. Colloquium-journal, 2019, no. 11-1, pp. 82–83. URL: Link (In Russ.)
Zav'yalova N.B., Zav'yalov D.V. [Business in the conditions of digitalization of the economy]. Ekonomika i predprinimatel'stvo = Journal of Economy and Entrepreneurship, 2019, no. 1, pp. 656–663. (In Russ.)
Varnakova G.F., Fadeeva A.O. [Small business on the way to digitalization of the economy]. Alleya nauki = Alley of Science, 2019, vol. 1, no. 1, pp. 825–828. (In Russ.) URL: Link