Isaevа P.G.Dagestan State University (DSU), Makhachkala, Republic of Dagestan, Russian Federation isaevapatimat@rambler.ru ORCID id: not available
Subject. We consider the activities of commercial banks relating to banking services that are based on remote service technology. Objectives. The purpose is to explore remote banking as one of the most promising ways to provide banking services, using the PAO Promsvyazbank case. Methods. The study rests on general scientific methods, like analysis and synthesis, historical analysis, comparison, and tabular and graphical methods for presenting data. Results. We reviewed the indicators of remote banking in Russia and its development trends, analyzed the transactions of PAO Promsvyazbank in the remote banking market. The analysis results enabled to unveil problems, prospects, and areas for remote banking development. Conclusions. The use of foreign partners’ experience, a clear and coherent development strategy, and coordinated activities will enable PAO Promsvyazbank to create a successful system of remote banking in the Russian market. It is crucial to follow the developed strategy to strengthen the bank’s position in the future. Competent implementation of remote services will help enhance performance efficiency and expand business through selling banking products and attracting new customers. The findings may be useful for studying the development trends in remote banking services and assessing their efficiency.
Keywords: remote banking, online banking, banking services, user
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