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Finance and Credit
 

Settlement and cash service in the Russian commercial banks: customer-oriented approach

Vol. 19, Iss. 37, OCTOBER 2013

Available online: 8 October 2013

Subject Heading: Banking

JEL Classification: 

Evdokimova S.S. PhD in Economics, Associate Professor, the Department of Economy and Finance, the Financial University under the Government of Russia, the Volgograd Branch
evdokimovalana@mail.ru

Now settlement and cash service is considered as the separate direction of banking business which includes the whole range of services for consumers. Upon transition to the new model of business focused on the client, the credit organizations offer clients packages of the banking services including settlement and cash and remote bank service, and also additional services. In the article the review of the Russian market of settlement and cash service of credit organizations for physical and legal entities, tendencies and the most perspective directions of the settlement and cash service development are presented.

Keywords: settlement and cash service, packages of banking services, customer-oriented approach, remote bank service, additional services, number of open settlement accounts, accounts with remote access

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ISSN 2311-8709 (Online)
ISSN 2071-4688 (Print)

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