Home  Journals  Finance and Credit  35(515) - 2012 September

About effectiveness of gemba-management organization in banks

Available online: 27 September 2012

Subject Heading: Banking

JEL Classification: 

In the article experience of application of the Japanese concept "Gemba kaydzen" in human resource management of commercial bank is considered, the algorithm of introduction of this method with a view of improvement of quality of bank services and optimization of expenses is offered. The self-discipline, system of helps, and also application of a method of calculation of a key indicator of efficiency of KPI along with standardization of bank operations in management of the bank personnel will provide reduction of operational risk and increase of a level of quality of the offer of services of commercial banks.

Keywords: kaizen, place of work, bank, self-discipline, motivation, staff, quality, standardization

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ISSN 2311-8709 (Online)
ISSN 2071-4688 (Print)

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