National Interests: Priorities and Security

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National Interests: Priorities and Security

37(226) - 2013 October

Experience high school certification by international standards : problems of evaluation criteria for customer satisfaction

Vol. 9, Iss. 37, OCTOBER 2013

Available online: 19 October 2013

Subject Heading: Priorities of Russia

JEL Classification:

Deminа S.A. PhD in Economics, Senior Lecturer, the Department of Economics , the Moscow Technological Institute "WTU" (World Technological University UNESCO)
s_demina@mti.edu.ru

Demin A.S. Deputy head of the Department of Distance Learning , the Moscow Institute of Technology "WTU" (World Technological University UNESCO)
a_demin@mti.edu.ru

In the article the experience in assessing the quality of educational services to high school on the criteria of business excellence model of the European Foundation of Quality Management (European Foundation for Quality Management - EFQM) are presented. The problems of international standardization of educational services, which are caused by the activities of the university as a culture-factor of the society, are analyzed. The material was prepared by the independent evaluation and recognition of conformity of the Moscow Technological Institute of the first level of the model EFQM - the pursuit of perfection (Committed to Excellence).

Keywords: international standards, index of satisfaction, motivation, training, and professional values

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ISSN 2311-875X (Online)
ISSN 2073-2872 (Print)

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