+7 495 989 9610, 9am6pm (GMT+3), Monday – Friday
ИД «Финансы и кредит»

JOURNALS

  

FOR AUTHORS

  

SUBSCRIBE

    
Regional Economics: Theory and Practice
 

Abstracting and Indexing

РИНЦ
Referativny Zhurnal VINITI RAS
Worldcat
LCCN Permalink
Google Scholar

Online available

EBSCOhost
Eastview
Elibrary
Biblioclub

Archiving

Cyberleninka (24 month OA embargo)

Improving the quality of services rendered at tourist facilities for business tourists in Greater Moscow

Vol. 18, Iss. 10, OCTOBER 2020

Received: 27 August 2020

Received in revised form: 7 September 2020

Accepted: 16 September 2020

Available online: 15 October 2020

Subject Heading: RECREATION AND TOURISM

JEL Classification: L8, Q26, R11

Pages: 1983–2000

https://doi.org/10.24891/re.18.10.1983

Dzhandzhugazova E.A. Plekhanov Russian University of Economics (PRUE), Moscow, Russian Federation
lena-itig@mail.ru

https://orcid.org/0000-0002-2620-5210

Golondarev K.S. Plekhanov Russian University of Economics (PRUE), Moscow, Russian Federation
golondaryov.klim@yandex.ru

https://orcid.org/0000-0001-9756-2066

Subject. This article analyzes the quality of services provided and methods for improving it at tourist enterprises of Greater Moscow, focused on business tourists travel.
Objectives. The article aims to develop recommendations to improve the quality of the services provided in Greater Moscow for business travelers to polish up the the city's image as a center for business events.
Methods. For the study, we used the methods of multivariate analysis, forecasting, and extrapolation.
Results. The article proposes a developed set of basic measures to improve the quality of services for business travelers.
Conclusions. The results obtained are a necessary basis for the development of the image of Moscow as a center for business events and the development of a business tourism cluster in Greater Moscow.

Keywords: business tourism, cluster development, Greater Moscow

References:

  1. Golondarev K.S. [Development of the tourist medical cluster of New Moscow as the main element of the growth of the region's innovative potential]. Servis v Rossii i za rubezhom, 2018, vol. 12, iss. 4, pp. 40–50. (In Russ.) URL: Link
  2. Vaudelin C. The Grand Paris and the New Moscow: Compared Perspectives. Vestnik Rossiiskogo universiteta druzhby narodov. Seriya: Politologiya = RUDN Journal of Political Science, 2018, vol. 20, no. 2, pp. 246–254. URL: Link
  3. Dzhandzhugazova E.A., Chernikova L.I., Faizova G.R. Turizm i regional'noe razvitie v usloviyakh novykh rossiiskikh realii: monografiya [Tourism and regional development in the face of new Russian realities: a monograph]. Moscow, Rusain Publ., 2016, 148 p.
  4. Dokashenko L.V. [Prerequisites for business tourism development in Russia]. Vestnik Orenburgskogo gosudarstvennogo universiteta = Vestnik of Orenburg State University, 2015, no. 1, pp. 78–86. URL: Link (In Russ.)
  5. Simonov K.V. [The exhibition industry of Russia under the influence of competitive forces]. Sovremennaya konkurentsiya = Journal of the Modern Competition, 2016, vol. 10, no. 1, pp. 67–81. URL: Link (In Russ.)
  6. Nikitin Yu.A. [Features of forming of contemporary exhibition centers in Russia]. Academia. Arkhitektura i stroitel'stvo = Academia. Architecture and Construction, 2017, no. 2, pp. 51–57. URL: Link (In Russ.)
  7. Kudryashova O.A. [Exhibitions as a unique marketing tool]. Rossiiskoe predprinimatel'stvo = Russian Journal of Entrepreneurship, 2012, no. 8, pp. 56–60. URL: Link (In Russ.)
  8. Puchkina E.A., Petrova D.G. [Analysis of factors affecting the choice of hotels by business tourists]. Rossiiskie regiony: vzglyad v budushchee = Russian Regions: Looking into the Future, 2018, vol. 5, iss. 1, pp. 143–153. URL: Link (In Russ.)
  9. Golondarev K.S. Tsentralizovannaya model' razvitiya klastera delovogo turizma kak naibolee effektivnyi put' ego funktsionirovaniya [A centralized model for the development of the business tourism cluster as the most efficient way of its operation. In: Economics and Management: Theory and Practice: A collection of articles]. Cheboksary, Sreda Publ., 2018, pp. 31–36.
  10. Pegin P.A., Igolkin G.V. [Justification of airport – city centre high-speed railway construction]. Izvestiya Peterburgskogo universiteta putei soobshcheniya = Proceedings of Petersburg Transport University, 2018, no. 4, pp. 517–523. URL: Link (In Russ.)
  11. Galitskaya A.O., Makhonin V.O. [The market of hotel services in Moscow: the current situation]. Rossiiskie regiony: vzglyad v budushchee = Russian Regions: Looking into the Future, 2018, vol. 5, no. 4, pp. 57–66. URL: Link (In Russ.)
  12. Somova T.G. [Features of using outsourcing services at different stages of the life cycle of the hotel]. Azimut nauchnykh issledovanii: ekonomika i upravlenie = Azimuth of Scientific Research: Economics and Administration, 2017, vol. 6, no. 2, pp. 249–252. URL: Link (In Russ.)
  13. Wai-Han Tan G., Voon-Hsien L., Jun-Jie Hew et al. The Interactive Mobile Social Media Advertising: An Imminent Approach to Advertise Tourism Products and Services? Telematics and Informatics, 2018, vol. 35, iss. 8, pp. 2270–2288. URL: Link
  14. Shpyrnya O.V. [Review of business tourism market development in the Russian Federation]. Nauchnyi vestnik Yuzhnogo instituta menedzhmenta = Scientific Bulletin of Southern Institute of Management, 2019, no. 4, pp. 109–112. (In Russ.) URL: Link
  15. Dorofeev A.Yu., Anfimova A.Yu., Novickiy I.Yu. et al. [Segmentation of the hotel market of a major city]. Internet-zhurnal Naukovedenie, 2015, vol. 7, no. 5. (In Russ.) URL: Link
  16. Masiero L., Yang Y., Richard T.R. Qui. Understanding Hotel Location Preference of Customers: Comparing Random Utility and Random Regret Decision Rules. Tourism Management, 2019, vol. 73, pp. 83–93. URL: Link
  17. Dimmock K., Weeks P., Ashton-Hay S. Voices from the Coalface: Teaching in a Highly Diverse Postgraduate Tourism Program. Journal of Hospitality, Leisure, Sport & Tourism Education, 2019, vol. 24, pp. 70–79. URL: Link
  18. Dzhandzhuganova E.A. [Key trends in professional tourism education]. Rossiiskie regiony: vzglyad v budushchee = Russian Regions: Looking into the Future, 2018, vol. 5, no. 3, pp. 128–135. URL: Link (In Russ.)

View all articles of issue

 

ISSN 2311-8733 (Online)
ISSN 2073-1477 (Print)

Journal current issue

Vol. 18, Iss. 10
October 2020

Archive