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Regional Economics: Theory and Practice

Improving the quality of services rendered at tourist facilities for business tourists in Greater Moscow

Vol. 18, Iss. 10, OCTOBER 2020

Received: 27 August 2020

Received in revised form: 7 September 2020

Accepted: 16 September 2020

Available online: 15 October 2020


JEL Classification: L8, Q26, R11

Pages: 1983–2000


Dzhandzhugazova E.A. Plekhanov Russian University of Economics (PRUE), Moscow, Russian Federation


Golondarev K.S. Plekhanov Russian University of Economics (PRUE), Moscow, Russian Federation


Subject. This article analyzes the quality of services provided and methods for improving it at tourist enterprises of Greater Moscow, focused on business tourists travel.
Objectives. The article aims to develop recommendations to improve the quality of the services provided in Greater Moscow for business travelers to polish up the the city's image as a center for business events.
Methods. For the study, we used the methods of multivariate analysis, forecasting, and extrapolation.
Results. The article proposes a developed set of basic measures to improve the quality of services for business travelers.
Conclusions. The results obtained are a necessary basis for the development of the image of Moscow as a center for business events and the development of a business tourism cluster in Greater Moscow.

Keywords: business tourism, cluster development, Greater Moscow


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