Assessment of the effectiveness of management personnel training and development in hotel enterprises: Results of testing a human-centered conceptual model
Subject. This article focuses on the effectiveness evaluation of the system for training and promoting managerial personnel of hotel enterprises. Objectives. The study aims to reveal the essence of the human-centered conceptual model Co-investment, substantiate a set of assessment criteria, and evaluate the effectiveness of implementing the proposed model in the system for training and promoting managerial personnel. Methods. For the study, we used the methods of content analysis of literary sources and hotel documentation, comparative analysis, as well as survey and psychological testing techniques. Results. The article shows that the effectiveness of implementing the model is ensured by the hotel business specifics and focus on the values of partnership between the manager and the owner of the enterprise in conditions of an innovation-oriented economy and socioeconomic instability. Conclusions. A criterion-based assessment of the proposed algorithm demonstrates its scientific and practical effectiveness and the possibility of its use in human resource management of various accommodation facilities. When forming a qualitatively new adaptive mechanism of hotel management, the core directions for the training and promoting managerial personnel should be the equal partnership of the manager and business owner.
Keywords: human resource management, managerial staff, human-centered conceptual model, hotel enterprises
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