National Interests: Priorities and Security

Abstracting and Indexing

РИНЦ
Referativny Zhurnal VINITI RAS
Worldcat
LCCN Permalink
Google Scholar

Online available

Eastview
eLIBRARY.RU
Biblioclub

Home

Journals

National Interests: Priorities and Security

14(155) - 2012 April

Certification of personnel as a tool to improve the quality of service of service companies

Vol. 8, Iss. 14, APRIL 2012

Available online: 5 April 2012

Subject Heading: STRATEGY OF ECONOMIC DEVELOPMENT

JEL Classification:

Kryukova E.M. PhD in Economics, associate professor, head of department Management and Marketing, Service Institute (Moscow) (Branch) Russian State University of Tourism and Service
lena-krukova@yandex.ru

Makeeva D.R PhD in Economics, associate professor, head of department Management and Marketing, Service Institute (Moscow) (Branch) Russian State University of Tourism and Service
din-mak@yandex.ru

In this article one of the most important tools of the priority of the education system and improving the quality of service in the sphere of the companies of the Russian Federation - the certification of personnel are considered. A new direction in the certification of personnel - evaluation of qualifications is revealed. The features of the certification of personnel and evaluation of qualifications are considered. The mechanism of the work on certification, and the main problems of these processes in service are presented.

Keywords: development of education, quality of service, scope of service, certification of personnel, assessment of qualifications, professional competence

View all articles of issue

ISSN 2311-875X (Online)
ISSN 2073-2872 (Print)

Journal current issue

Vol. 20, Iss. 4

April 2024