Home  Journals  Financial Analytics: Science and Experience  6(96) - 2012 February

Improving of the service quality in financial retail sector

Available online: 7 February 2012

Subject Heading: THE MARKET OF FINANCIAL SERVICES

JEL Classification: 

In the article expansion and deduction factors by the financial organizations of the retail clientele, criteria of economic and emotional loyalty of physical persons are analyzed. The technique of measurement and system of an estimation of reputation of financial institutions are considered, methods of improvement of quality of the servicing, used by the companies in the financial market of Russia are analyzed.

Keywords: quality, service, client, finance, institute, tool, method, level, service

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ISSN 2311-8768 (Online)
ISSN 2073-4484 (Print)

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