Subject. The article addresses the information interaction between public authorities and residents of St. Petersburg. Objectives. The focus is on the ontological analysis of interaction of citizens and public authorities of St. Petersburg, and modeling the process of this interaction. Methods. We employ general scientific research methods. Results. We performed scientific and practical analysis of the existing state of information interaction between public authorities of St. Petersburg, and ontological modeling of this interaction of three types: interaction between authorities; "black box"-type interaction between resident’s request and position of the authority on the issue; interaction of State civil servants of executive authorities of St. Petersburg with information systems, required to respond to requests of city residents, and communication channels with them. Conclusions. The lack of electronic interaction with public authorities leads to a serious decrease in the effectiveness of interaction. The existing systems of electronic interaction, despite their high-quality and effectiveness, are of framework nature, and the absence of such systems at the institutional level is a serious flaw of the authorities. The findings may serve as a basis for further developments, aimed at improving the public administration in St. Petersburg and in Russia, in general.
Keywords: information and digital interaction, digital transformation, government body, information environment
References:
Petrova E.A. [Theoretical and methodological approaches to the analysis of socio-economic development and interregional comparisons: Russian and foreign experience]. Vestnik Volgogradskogo gosudarstvennogo universiteta. Seriya 3: Ekonomika. Ekologiya = Science Journal of Volgograd State University. Global Economic System, 2013, no. 1, pp. 46–55. URL: Link? (In Russ.)
Shed'ko Yu.N. [Analysis methods assessment of sustainable development of regional socio-ecological and economic systems]. Sovremennye problemy nauki i obrazovaniya, 2015, no. 1-1. (In Russ.) URL: Link&
Gonin D.V., Kichigin O.E. [The impact of human capital in public administration on improving the competitiveness of the regional economy]. Rossiiskii ekonomicheskii internet-zhurnal, 2019, no. 3. (In Russ.) URL: Link
Degtereva V.A., Ivanov M.V., Barabanov A.A. [Social partnership and institutionalization of corporate social responsibility as a driver of regional policy effectiveness]. Regional'naya ekonomika: teoriya i praktika = Regional Economics: Theory and Practice, 2021, vol. 19, iss. 2, pp. 246–263. (In Russ.) URL: Link
Ivanova M.V. [Assessment systems for government digital transformation: comparative analysis of Russian and international practice]. Gosudarstvennoe upravlenie. Elektronnyi vestnik, 2020, no. 79. (In Russ.) URL: Link?
Sokolitsyn A.S., Ivanov M.V., Sokolitsyna N.A. [Economically-mathematical model of studying resource providing activity of corporative industrial firms]. Nauchno-tekhnicheskie vedomosti Sankt-Peterburgskogo gosudarstvennogo politekhnicheskogo universiteta. Ekonomicheskie nauki = Saint-Petersburg State Polytechnic University Journal. Economics,2013, no. 6-1, pp. 241–247. URL: Link? (In Russ.)
Aubakirova K.I., Golubeva A.A., Sokolova E.V. [Motivation for citizen e-participation in urban development: The case of “Our St. Petersburg” portal]. Vestnik Sankt-Peterburgskogo universiteta. Menedzhment = Vestnik of Saint Petersburg University. Management, 2021, no. 2, pp. 263–287. URL: Link? (In Russ.)
Khramtsovskaya N.A. [Interagency electronic interaction]. Gosudarstvennaya sluzhba = Public Administration, 2009, no. 1, pp. 85–88. URL: Link (In Russ.)
