Developing an approach to assessing the quality of services provided in tourism and recreation clusters under the special military operation conditions
Subject. This article discusses the issues of modernizing the tourist infrastructure of Russia. Objectives. The article aims to develop a system to assess the quality of tourist services based on various key indicators. Methods. For the study, we used the mathematical research methods. Results. The article proposes a three-level algorithm for quality control of services provided by tourism and recreation clusters. Relevance. The proposed tools can be used to develop a strategy for the further development of the tourism industry under sanctions pressure and make management decisions at any stage of customer service.
Keywords: tourism and recreation cluster, quality assessment, managerial decision, tourist flow, service sector
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