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Digest Finance
 

Artificial intelligence in banks today: Experience and perspectives

Vol. 25, Iss. 2, JUNE 2020

PDF  Article PDF Version

Received: 30 November 2017

Received in revised form: 14 December 2017

Accepted: 28 December 2017

Available online: 2 July 2020

Subject Heading: Banking

JEL Classification: F63, F65, G21, L81, L86

Pages: 230–242

https://doi.org/10.24891/df.25.2.230

Butenko E.D. North-Caucasus Federal University (NCFU), Stavropol, Russian Federation
edbutenko@gmail.com

https://orcid.org/0000-0002-6717-9282

Subject. This article discusses the application of tools of information processing, introduction of modern technologies, including tools of digital transformation, which today is of current importance for the financial sector.
Objectives. The article aims to investigate the problems of application of artificial intelligence systems, real and virtual worlds pairing.
Methods. For the study, I used the methods of logical and statistical analyses.
Results In this article, I present my own scheme of multilevel structure of application of artificial intelligence systems in banks today, tomorrow and in the long-term perspective.
Conclusions. Artificial intelligence systems in business will lead to fundamental changes in customer service and radical improvement of business efficiency through the use of modern technologies.

Keywords: artificial intelligence, bank, efficiency, globalization, client

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