SEARCH
 

Search

 

Результаты поиска 1 - 2 из 2
Начало | Пред. | 1 | След. | Конец


The use of fuzzy logic tools to evaluate the quality of customs services

Gupanova Yu.E. Russian Customs Academy, Lyubertsy, Moscow Oblast, Russian Federation ( vl-rfei@mail.ru )

Journal: Economic Analysis: Theory and Practice, #1, 2016

Importance The quality of governmental bodies' services is evaluated and this activity gains momentum as the new public administration concept is implemented so to satisfy users of the services.
Objectives The research examines whether it is possible to apply fuzzy logic tools to evaluate the quality of customs services when known economic and mathematical models turn to be inapplicable.
Methods The research is based on the methodology of the fuzzy set theory.
Results I determined the substance of customs services, their specifics that was meaningful for evaluating their quality, and identified users and customer of services. The article scrutinizes the process of building a fuzzy model of the customs services quality evaluation. I use MatLab's Fuzzy Logic Toolbox and refer to separate customs services to illustrate how the proposed approach may be implemented. Fuzzy Logic Toolbox helped assess the quality of the services and provided an illustrative presentation of the findings.
Conclusions and Relevance Considering limited and fuzzy information on the customs' performance, the fuzzy logic methodology constitutes the main tool to evaluate the quality of customs services. The findings may prove practicable for customs agencies to assess the quality of services they render. The assessment results represent a necessary basis to substantiate managerial decisions on improving the quality of services and respective management processes.


Developing the system of customs and logistic service in pursuit of economic security

Chernysh A.Ya. RTI Group, Moscow, Russian Federation ( chaya.science@gmail.com )

Gupanova Yu.E. Russian Customs Academy, Lyubertsy, Moscow Oblast, Russian Federation ( vl-rfei@mail.ru )

Journal: National Interests: Priorities and Security, #6, 2018

Importance To deliver appropriate customs and logistic services to actors of foreign trade, it is necessary to mitigate risks arising from transportation of goods across the customs border of the Eurasian Economic Union and ensure Russia’s economic security.
Objectives We examine the way to improve the system of customs and logistic service for foreign trade actors and support customs bodies in implementing their functions in accordance with new tasks and conditions.
Methods The research relies upon methods of systems and statistical analysis, synthesis, comparison and analogy.
Results We analyze the substance of the customs and logistic service system, its main components and approaches and identify the nexus among customs logistics, custom service and risks arising from transportation of goods over the customs border. We trace how interests of the State and foreign trade actors intertwine, and spotlight key issues of improving the customs service and logistics in pursuit of economic security.
Conclusions and Relevance Considering time limits of customs operations and growing turnover of goods, the national economic security seems indispensable without an effective system of customs and logistic service to foreign trade actors on the basis of partnership between the State and business. The findings may prove useful to customs authorities to provide the rationale for improving their customs and logistic services to foreign trade actors and address economic security issues.


Результаты поиска 1 - 2 из 2
Начало | Пред. | 1 | След. | Конец


Отсортировано по релевантности | Сортировать по дате